We process personal data primarily for the following purposes:
- Processing offers and enquiries to us, e.g. by (potential) transport partners, by persons who want to commission transports, deliveries, orders or the like or are otherwise looking for a collaboration
- Contract negotiations and offer/contract preparation
- Assessment of suitability as a contractual partner, e.g. credit checks on potential customers, suppliers, etc.
- Handling our contractual and business relationships, e.g. execution of transports (scheduling) and deliveries, fulfillment of inventory and leasing contracts, accounting, dunning, handling complaints and claims, quality management, processing our purchasing, optimisation of our services through the use of business applications (e.g. transport monitoring, portals, etc.).
- Customer relationship, i.e. sending information, newsletters, offers and advertising material, ongoing customer support, organising events etc.
- Provision and administration of insurance, handling of claims
- Fleet Management: Maintenance and servicing of our vehicles
- Product development
- Management of affiliated companies
- Operation of the IT infrastructure, e.g. ensuring the security, the current state of the technology, maintenance, etc.
- Provision of the websites: Improving and developing websites, creating usage statistics, identifying, preventing and investigating attacks on the websites, etc.
- from yourself: e.g. in enquiries to us, in the initiation of contracts, in the context of fulfilling contracts concluded with us
- from affiliated companies within the WALTER GROUP
- from third parties e.g. from transport partners or customers for order processing
- from publicly available sources, e.g. commercial register, land register, edict file, register of associations, trade register
- from your web browser (automatically) when visiting our websites according to the settings you have chosen
We receive personal data
The provision of your personal data is voluntary. However, business relationships with us will not be possible if the necessary personal data is not available to us. In the same way, we can't guarantee all the functions of our websites if you do not provide the necessary personal data.